Frequently Asked Questions

Where is your store based?
In Germany.

Do you ship worldwide?
Almost! The only country I can currently not ship to is the United Kingdom (due to VAT regulations).

When will my items be shipped?
You will be notified via e-mail when your order has been shipped. Please allow me 1-2 weeks to process your order, as I am only one single person running this store next to my regular full-time duties. I am aiming to ship orders in batches. Read more here.

When will my order arrive?
Domestic delivery usually takes 2-10 business days. International shipping might take 2 to 12 weeks. (sometimes longer, please refer to Shipping Policy)

How will my merchandise be shipped?
Prints will be placed in clear cellophane bags, in order to avoid damage caused by moisture. Any fragile items will be wrapped in bubble wrap to protect them from damage. All orders are shipped in secure cardboard envelopes/boxes.
I wish I could abstain from packaging materials that include plastic, however, past experiences with orders arriving at the customer's destination completely soaked as if someone had fully dunked them into the ocean for 2 hours, had me return to more plastic packaging for now :( I'm hoping to find more sustainable and affordable solutions in the future.

I did not receive my order. What now?
I cannot be held liable for items that get lost on their way to the customer. Please check with your local post office if they have your package. I will also do my best to solve any problems that arise during shipping, but in case your order cannot be recovered I cannot refund or replace your order, sorry.

I want to return the items I bought and get a refund.
Once your items have been shipped, I cannot offer a refund anymore. Exception: If the items you received are not what you ordered, you can return them within 30 days of receiving them and I will either send you the correct items or offer you a refund.

I received my order but the package was damaged.
I will always make sure to pack your items as securely as possible, so that nothing gets damaged. However, once your order has been shipped, things are not in my hands anymore. I am not liable for damage of items during transit. Any damaged goods cannot be exchanged or be eligible for refund.

I bought something from your shop, but I did not get a confirmation e-mail.
Please check your spam folder, the mail might be there. If it isn't, please contact me through the contact form with your name, your e-mail address and your order number and I'll see if your order came through or not.

Which payment options do you accept?
This checkout process uses PayPal. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order. (check first)