Refund policy

I did not receive my order. What now?
I cannot be held liable for items that get lost on their way to the customer. Please check with your local post office if they have your package. I will also do my best to solve any problems that arise during shipping, but in case your order cannot be recovered I cannot refund or replace your order, sorry.

I want to return the items I bought and get a refund.
Once your items have been shipped, I cannot offer a refund anymore. Exception: If the items you received are not what you ordered, you can return them within 30 days of receiving them and I will either send you the correct items or offer you a refund.

I received my order but the package was damaged.
I will always make sure to pack your items as secure as possible, so that nothing gets damaged. However, once your order has been shipped, things are not in my hands anymore. I am not liable for damage of items during transit. Any damaged goods cannot be exchanged or be eligible for refund.